FAQs
HOW TO PLACE AN ORDER?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process. Make sure to check all your order item again, the size, the color,etc.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please look at our Privacy Policy.
HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, Italy and other EU country,etc. We process orders between Monday to Friday. Orders will be processed within 24 hours from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.Please allow extra time for your order to be processed during holidays seasons.
We provide shipment tracking numbers so you can check and track your order status.
We provide shipment tracking numbers so you can check and track your order status.
Because we ship directly from our partners in these countries, your item may take 3-14 days to arrive depends on your location. Please do not panic if it does not show up immediately, it's on its way.
We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping page.
WHAT IF I NEED SOMETHING I DID NOT FOUND?
Try first using the "search" button, type the product name that you are looking for and proceed. Still did not found it yet? No worries! Contact us and we'll guide you through
CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of your order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Yes. Cancellations must be made within 24 hours of your order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.